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Account Manager

Your Job Role (Roles & responsibilities) -

 

  • End 2 End Ownership of Accounts and ability to meet/exceed financial and unit sales goals.
  • Provide inputs to the product/marketing on innovative ideas to increase brand recall and sales.
  • Measure and analyze existing accounts for opportunities to improve the customer experience.
  • Drive market analysis and provide recommendations for expansion within market segment.
  • Ensure smooth onboarding of new customers.
  • Have the obsession to drive a better customer experience through everything that we do here at Screen Magic by maintaining relationships with customers by regular interactions
  • Thrive Together - be a team player.Work closely with cross-functional teams to ensure an exceptional customer experience.
  • You should be familiar with modern productivity and analytical tools.
  • Maintains professional and technical knowledge by organizing training & on-boarding sessions for clients.
  • - Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth in-turn reduce churn.
  • Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Engineering.
  • Work with customers to ensure they are leveraging Product solutions effectively and finding value in our services.

 

Qualifications (about you) -

  • Minimum 5-6 years hands-on prior work experience with SaaS sales, Salesforce or other CRM experience preferred.
  • Significant years’ experience in successfully delivering results in a fast-paced and dynamic business environment.
  • Should be a good data analyzer - Should be able to study the data of your customers & suggest customer success strategies.
  • Customer Focused - Should be extremely customer centric.
  • Analytical approach to problem solving and a track record of driving results through continuous improvement.
  • Effective Communications & Interpersonal skills. English language proficiency required.
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