Job Description | VP Managed Services/Professional Services 
 

About Us

Welcome to Conversive, a conversational AI solution for professionals and institutes aiming to create enriched AI-first customer engagement experiences for small and medium businesses in sales, service, and marketing of services/products. At Conversive, we have compliance at the core of our product with unique consent management features ensuring all information security and data privacy requirements are met with minimal effort for businesses. We serve a global customer base across North America, Europe, and APAC.

At Conversive, we thrive in a dynamic, fast-paced environment where every moment presents an opportunity for growth and exploration. We seek individuals who exude drive, resourcefulness, and an insatiable appetite for conquering challenges. Here, we cherish the go-getter spirit and seamless collaboration among our talented peers.

As pioneers in our domain, Conversive is now on the lookout for seasoned professionals to spearhead our journey into the future. As a senior member of our esteemed team, you'll wield the power to shape strategic endeavors, exhibit unparalleled organizational finesse, and lead teams towards uncharted realms of success. Are you a visionary leader with a blend of business acumen and tech-savvy prowess? Do you possess the inherent ability to navigate complex challenges while inspiring those around you? If you're ready to embark on a transformative journey and contribute to the legacy of a dynamic company, then Conversive eagerly anticipates your expertise. Join us, and together let's script a saga of unparalleled triumph.

 

Position Overview

As the VP of Managed Services/Professional Services, you will be responsible for managing the delivery of all client services across the customer lifecycle, from demos/PoCs to onboarding and implementation, and ongoing support and troubleshooting. You will lead teams across time zones and geographies, build processes and systems for self-service and client self-reporting, and own the managed service revenue. You will also champion product adoption among serviced customers and manage P&L with budgets to deliver revenue and customer adoption targets.

Roles & Responsibilities
● Client Services Management: Oversee delivery of client services throughout the customer lifecycle,
including demos, PoCs, onboarding, implementation, and ongoing support.
● Team Leadership: Run and manage teams across time zones and geographies, handling hiring, training,
and day-to-day operations.
● Process & System Development: Build state-of-the-art processes and systems for self-service and client
self-reporting, guiding users and customers at different stages of service delivery.
● Managed Service Revenue: Own and deliver managed service revenue, championing product adoption
among serviced customers.
● P&L Management: Manage budgets and deliver revenue and customer adoption targets.
● Customer Success Playbooks: Build expertise and create playbooks for customer success, guiding
adoption via best practices and prescriptive tools.
● Conversational Messaging Expertise: Champion conversational messaging across different channels,
creating delightful customer experiences.
● Industry Expertise: Become an expert in target industries such as healthcare, finance, real estate,
education, and contact centers.

Organizational Structure:
● Reporting: Report to the COO.
● Department Ownership: Own and lead multiple functions including customer support, onboarding and
implementation, and customer success.
● Geographical Management: Run teams across multiple time zones with their own managers and
department/functional leaders.

Day-in-the-Life:
● Process Creation: Create and write processes, serving as the functional owner.
● Project Review: Review projects and cases.
● Customer Interaction: Provide executive presence on customer calls, either leading, supporting, or
shadowing.
● Travel: Travel to customer locations for meetings around projects, delivery, and issues.
● Talent Development: Work with management to create an environment for grooming talent while
delivering excellent results.
● Floor Management: Manage the floor, working with reps to guide and influence them towards customer
success.
● Product & Technology Collaboration: Work with product and technology teams to identify and address
repeated issues and product gaps.
● Market Reporting: Provide market reports on product adoption and customer needs to align
organizational functions for overall success.

Why Choose Conversive?
● Strategic Excellence: Empower our leaders to make strategic decisions that shape the direction of our
company.
● Organizational Leadership: Lead and inspire teams, fostering a culture of collaboration, innovation, and
high performance.
● Opportunities for Growth: Access ongoing learning opportunities to enhance your skills and expertise.
● Cutting-Edge Technology: Work with the latest advancements in CRM messaging.
● Collaborative Environment: Collaborate with a team of talented professionals from diverse backgrounds.
● Work-Life Balance: Promote a healthy work-life balance to excel in both professional and personal life.
Compensation & Benefits
● Attractive Salary: Generous fixed compensation recognizing your expertise and leadership.
● Performance-Based Incentives: Reward contributions and achievements through performance-based
incentives.
● Bonus Compensation: Additional bonuses for standout performance.
● Comprehensive Insurance Coverage: Group medical insurance for you, your spouse, and two children,
along with personal accidental insurance.
● Shift Allowance: Additional compensation for specific shifts ensuring fair rewards for your commitment
and dedication.
 

Location: Pune
Work Hours: Flexible support for some US Time Zones; Monday to Friday

Read more about us at: https://beconversive.com/  https://www.sms-magic.com