Business Process Designer

Pune, Maharashtra, India


Business Process Designer- Job Description 

Company Overview:

Founded over 15 years, we are a trusted messaging leader for businesses around the globe . We work with  customers from small, mid-size businesses to large global enterprises across industries including contact centers, financial services, higher education, retail, staffing, wellness and more. .

Our commitment to every customer is, “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition”. 

If you can confidently demonstrate that you meet the criteria mentioned above, please contact us as soon as you can .
Read mode about us at:

Roles and Responsibilities:

Job Summary:

A business process designer is responsible for designing and improving business processes within an organisation. Should be able to streamline operations, increase efficiency, and optimise workflows.

Roles and Responsibility:

  • Designing and developing business process maps and models.
  • Analyzing existing processes and identifying areas for improvement.
  • Collaborating with stakeholders to gather requirements and understand business needs.
  • Creating and implementing process improvement strategies.
  • Documenting process changes and communicating them to relevant teams.
  • Ensuring compliance with industry standards and regulations.
  • Monitoring and evaluating the effectiveness of implemented processes.
  • Providing training and support to employees on new processes and tools.

Key Parameters to qualify:

  • Strong analytical and problem-solving abilities.
  • Proficiency in process modeling and mapping tools.
  • Knowledge of business process management (BPM) methodologies and best practices.
  • Excellent verbal and written communication and collaboration skills.
  • Attention to detail and ability to work with complex data.



  • A bachelor's degree in information systems, or a related field.
  • Experience in business process analysis and improvement.
  • Knowledge of process modelling languages such as BPMN (Business Process Model and Notation).
  • Familiarity with process automation and workflow management tools.

Location: Pune

Work hours: Flexible, support some US Time Zone; Monday to Friday





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