Job Description: Salesforce Architect

Location: Pune

Company Overview:

• Founded over 15 years ago, we are a trusted messaging leader for businesses worldwide.
• We serve customers across industries, including contact centers, financial services, higher education, retail, staffing, and wellness.
• Our commitment: “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition.”
• Learn more: www.sms-magic.com
• Watch our company overview: YouTube

About the Role:

We are seeking a highly skilled Salesforce Architect to join our dynamic team. This individual will play a critical role in designing and implementing Salesforce solutions, ensuring best practices in architecture, security, and integration. With a deep understanding of the Salesforce ecosystem, this role will drive technical excellence and support business growth through robust CRM solutions.

Roles and Responsibilities:

• Collaborate with the functional team to determine optimal solutions (declarative vs. programmatic vs. AppExchange, etc.).
• Provide expertise in Salesforce Security Compliance and Review.
• Lead integration strategies, including API management, Web Services (SOAP, REST, Bulk, Metadata, Streaming), and data migration.
• Design and implement Salesforce-based solutions, ensuring alignment with business objectives.
• Support architectural decisions for various product areas and integrated solutions.
• Develop custom applications using Apex, Visualforce, and Lightning components.
• Analyze new requirements/change requests from a techno-functional standpoint and provide end-to-end solutions.
• Architect custom solutions, ensuring they align with business goals.
• Estimate and plan solution implementations for project pursuits.
• Guide internal and external development teams on technology choices and best practices.
• Provide expertise in resolving critical project/product issues.
• Document solution designs and collaborate with stakeholders for continuous improvement.
• Mentor junior team members and conduct design/code reviews in line with best practices.
• Communicate project status according to the project communication plan.
• Act as the escalation point for technical challenges and end-to-end solution implementation.

Qualifications and Skills:

• Education: Bachelor’s or Master’s degree in Computer Science, Software Engineering, or related fields.
• Experience: 8+ years in Salesforce architecture, implementation, and consulting roles.
• Proficiency in Apex, Visualforce, Lightning components, Process Builder, Workflows, and API integrations.
• Strong understanding of Salesforce architecture, security, authentication (SSO, OAuth), and compliance.
• Hands-on experience with Salesforce Shield Platform Encryption, Portals, Communities, and CTI technologies.
• Experience with XML, SQL, HTTP/HTTPS, and EAI processes.
• Salesforce certifications such as Certified Technical Architect (CTA) or B2C Solution Architect are highly valued.

Good to Have:

• Strong background in cloud computing solutions, strategy, and implementation.
• Experience with large-scale enterprise software projects and multi-tenant computing environments.
• Familiarity with ANT, Eclipse tools, and various implementation methodologies.

Key Result Areas:

• Onboarding and Implementation Cycle
• Customer Happiness Score

Why Join Us?

• Be at the forefront of Salesforce-driven business transformation.
• Collaborate with dynamic teams to deliver innovative CRM solutions.
• Opportunity to make a direct impact on product development and customer success.