Role Overview:
We are seeking an experienced Senior Account Manager who thrives in building and maintaining customer relationships while exceeding revenue targets. The ideal candidate will own a portfolio of key accounts, drive upselling and cross-selling opportunities, and work collaboratively with cross-functional teams to ensure an exceptional customer experience.

Key Responsibilities

• Account Ownership: Manage end-to-end responsibility for key/enterprise accounts, ensuring financial and unit sales goals are met or exceeded.
• Revenue Growth: Identify upselling and cross-selling opportunities within assigned accounts to achieve revenue targets.
• Customer Collaboration: Partner with the Customer Success team to uncover new opportunities and deliver on customer expectations.
• Insights & Feedback: Provide actionable inputs to product and marketing teams to enhance brand recall and drive sales.
• Experience Optimization: Analyze existing accounts to identify opportunities to improve the customer journey and satisfaction.
• Market Analysis: Conduct market research and recommend strategies for expanding within specific segments.
• Customer Engagement: Build and nurture long-term customer relationships through regular interactions and support.
• Team Collaboration: Work closely with cross-functional teams to ensure seamless customer experiences and resolve escalated service issues.
• Proactive Problem-Solving: Address and manage customer service concerns with a strategic and solution-oriented mindset.

Qualifications

Essential Skills

• 8-10 years of experience managing key/enterprise accounts.
• Proven track record of success in account management roles.
• Excellent communication and email-writing skills.
• Team player with a strategic mindset and proactive approach.

Desired Skills

• Experience working with CRM platforms (Salesforce preferred).
• Familiarity with analytical tools such as Tableau.

Why Join SMS Magic?

• Career Growth: Opportunities for continuous learning and career development in a fast-growing tech company.
• Competitive Compensation: Industry-standard salary, health insurance, and additional benefits.
  
  
  Read more about us at: https://beconversive.com/  https://www.sms-magic.com