Revenue Operations Executive

Pune, Maharashtra, India

Full Time

Customer Success

Entry Level

Revenue Operations Executive

About the role:

The Executive is responsible for managing the dunning and revenue operation processes, which involves communicating with customers who have overdue payments or outstanding debts and ensure there is no revenue leakage in the system. The job description for the candidate typically includes the following responsibilities and qualifications:

Debt Collection: Contact customers with overdue payments via email, or written communication to remind them of their outstanding debts.

Payment Follow ups: Followup payment for pending invoices with customers, considering their financial situations and the company's policies..

Customer Communication: Handle customer inquiries and provide information regarding outstanding balances, payment options, and related matters.

Compliance: Ensure compliance with respect to the defined company policies and practices.

Reporting: Prepare and provide regular reports on the status of dunning activities and outstanding debts to management.

Account Reconciliation:Reconcile accounts and resolve any discrepancies in a timely manner.

Collaborate with internal teams to resolve billing and collection-related

Customer Service: Provide professional and courteous customer service while addressing payment issues and resolving disputes.

Escalation: Escalate cases to higher management or legal teams when necessary, especially for persistent delinquencies.

Qualifications:

Bachelor's degree in Finance, Accounting, Business, or a related field (preferred).

Proven experience in billing, collections, or a similar finance-related role.

Proficiency in Microsoft Office Suite, particularly Excel.

Communication Skills: Strong verbal and written communication skills are essential for effectively interacting with customers

Negotiation Skills: Ability to negotiate payment terms and agreements while balancing the interests of both the customer and the company

Attention to Detail: Maintain accurate records and documentation of all interactions and agreements.

Conflict Resolution: Skill in resolving disputes and handling difficult customer interactions.

Time Management: Manage multiple accounts and prioritize follow-up actions efficiently.

Data Management: Proficiency in using relevant software and tools for managing customer data and accounts.

Customer Service Experience: Previous experience in customer service or debt collection is often preferred.

Teamwork: Collaborate with colleagues, supervisors, and legal teams when needed to resolve complex cases.

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Can you describe your experience in following up on payments for pending invoices? Provide an example of a situation where you successfully negotiated payment terms with a customer.*

How do you approach communicating with customers who have overdue payments? What strategies or methods do you use to encourage prompt payment while maintaining positive customer relationships?*

How do you ensure compliance with company policies and practices when handling outstanding debts? Additionally, can you discuss your experience in preparing and providing reports on dunning activities and outstanding debts to management?*

Describe a challenging customer interaction you've encountered in a previous role related to debt collection or customer service. How did you handle the situation, and what was the outcome?*

Can you talk about your proficiency in using relevant software and tools for managing customer data and accounts? Are there specific tools or systems you have experience with in this context?*

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Revenue Operations Executive

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