Screen Magic Mobile Media Pvt. Ltd.

AI Ops Specialist – Founder's Office

Pune, Maharashtra, India - Full Time




Location: Pune

About Us:
Founded over 15 years ago, we are a trusted messaging leader for businesses around the globe. We work with customers from small, mid-size businesses to large global enterprises across industries including contact centers, financial services, higher education, retail, staffing, wellness, and more. Our commitment to every customer is: “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition.

Read more about us at: www.sms-magic.com
Company Overview: Watch here

Role Summary

We are looking for an AI Ops Specialist to join the Founder’s Office with a focused mandate to identify, implement, and govern non-tech AI automation across key business functions—Sales, Marketing, HR, Customer Success, and Finance. This role is pivotal in transforming manual and repetitive processes through intelligent automation, ultimately improving productivity, reducing cost, and scaling operational efficiency across the company. You will act as the central point of coordination between business leaders and the product/engineering teams for AI adoption and performance tracking.

Key Responsibilities

  • AI Opportunity Discovery & Roadmap Creation: Conduct structured audits of business workflows to identify inefficiencies and automation opportunities. Collaborate with function heads across Sales, Marketing, HR, Finance, and Customer Success to gather AI use cases. Evaluate and prioritize initiatives based on impact, feasibility, and alignment with org priorities. Build and maintain a living AI Automation Roadmap with owners, timelines, and ROI expectations.
     
  • Hands-on AI Implementation: Deploy and integrate no-code/low-code AI tools (e.g., ChatGPT, Zapier, Make, RPA bots) into team workflows. Enable business teams to adopt AI tools with minimal technical dependency. Lead UATs and pilots with internal teams before full-scale rollouts. Ensure successful change management and user training for AI adoption.
     
  • Governance & Impact Tracking: Define and track KPIs such as: time saved, cost reduced, output scaled, errors avoided. Build dashboards and reports to showcase business impact of each initiative. Own monthly/quarterly reviews of all AI Ops projects with the Founder, COO, and function heads. Maintain a knowledge repository of playbooks, reusable workflows, and automation assets.
     
  • Cross-Functional Communication & Alignment: Act as the central bridge between the business and engineering/product teams for automation needs. Translate business problems into automation solutions and vice versa. Communicate complex AI concepts in a simplified, outcome-oriented language for leadership. Present risk-benefit tradeoffs and scaling plans for AI initiatives to drive strategic alignment.


Qualifications & Skills

  • 4–6 years of experience in business operations, process improvement, internal consulting, or AI/automation roles. Strong exposure to no-code/low-code AI tools and platforms (ChatGPT, Zapier, Make, UiPath, etc.).
  • Demonstrated experience in deploying AI or workflow automation in a business (non-engineering) setting. Analytical mindset with strong ability to measure and communicate business impact.
  • Excellent stakeholder management and project ownership capability.
  • Clear communicator who can align AI initiatives with business priorities and influence decision-makers.

Mandatory:
  • Experience in SaaS, tech startups, or high-growth environments.
  • Prior work in a COO Office, Founder's Office, or business transformation function.
  • Someone who is a hustle mindset 
Apply: AI Ops Specialist – Founder's Office
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Do you have hands-on experience working with no-code/low-code AI tools and automation platforms (e.g., ChatGPT, Zapier, Make, UiPath)?*
Have you led or contributed to a business process optimization project? If yes, describe the process you improved and the outcome achieved (e.g., time saved, errors reduced, ROI delivered).*
Describe a project where you collaborated with multiple departments (like Sales, Marketing, Operations, etc.). What was your role, and how did you ensure alignment across teams?*
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