Data Analyst

Essential:

• Experience: 3+ years in a similar role with data analytics.
• Data Pipelines: Basic knowledge of ETL (Extract, Transform, and Load) processes for data extraction and transformation.
• Problem-Solving: Ability to identify and resolve bottlenecks in Sales & Marketing funnels.
• Communication Skills: Strong presentation skills to convey insights or technical findings to non-technical stakeholders.

Technical Skills (Must Have):

• Data Analysis Expertise: Proficient in SQL for handling and analyzing large datasets.
• Advanced Excel: Expertise in Excel, including pivot tables, VLOOKUPs, and formulas.

Desired:

• Highly motivated and results-oriented with a strong work ethic.
• Experience with CRM and CPQ systems.
• A strong sense of ownership and the ability to independently drive projects to completion.
• A passion for learning and a desire to continuously improve.
• Experience in the SaaS industry or a high-growth startup environment.

Key Responsibilities

• Lead and oversee day-to-day data delivery operations, ensuring smooth and timely data flow between departments, teams, and external partners.
• Collaborate with business and technical teams to define data requirements, set priorities, and establish delivery schedules.
• Manage data pipelines and ETL processes, ensuring data quality and integrity.
• Perform data validation to ensure accuracy and consistency of results.
• Utilize SQL to extract data from relational databases and other data sources.
• Analyze and interpret data using SQL queries to identify trends, patterns, and insights.
• Generate regular reports using SQL queries, Excel, and other reporting tools.
• Ensure data integrity and accuracy by conducting data quality checks.
• Collaborate with business teams to understand their data needs and provide tailored solutions.

Key Result Areas:

Metrics (TAT, C-SAT, Quota, etc.): Success in this role is measured through:

• Program management.
• Process improvements.
• Data accuracy.
• Reporting quality.

What Working at SMS Magic Offers:

At SMS Magic, people growth goes hand-in-hand with the company’s growth, and our work culture supports our commitment to creating a world-class CRM messaging company. Our culture is built on high-performance teaming, where everyone can achieve their potential and contribute to building a better working environment for our people and clients.

We offer a sense of balance: we want our people to be active, healthy, and happy—not just in their jobs but also in their lives outside of work.

Our competitive compensation package rewards performance and recognizes the value you bring to our business. In addition, we ensure your time with us is a rewarding learning experience that helps you grow as an individual.

What we offer:

• The freedom and flexibility to handle your role in a way that’s right for you.
• Exposure to a dynamic and growing global business environment.
• Access to innovative and cutting-edge technology and tools.
• Opportunities to showcase your analytical capabilities and make a high-impact contribution to business teams.

Whenever you join and however long you stay, the exceptional SMS Magic experience lasts a lifetime. Recognized as an industry leader, we continually strive to be a great place to work. With a commitment to hiring and developing the most passionate people, we aim to make our ambition of being the “World’s Best Messaging Partner” a reality.

About SMS Magic:

Founded over 15 years ago, SMS Magic has become a trusted messaging leader for businesses worldwide. We work with global customers across various industries, including contact centers, financial services, higher education, retail, staffing, wellness, and more.

Our customers range from small and mid-sized businesses to large global enterprises. Our commitment to every customer is:
“We will deliver the most advanced, simple-to-use messaging platform available so you can focus on the personal touch that sets you apart from your competition.”

If you can confidently demonstrate that you meet the criteria mentioned above, please contact us as soon as possible. SMS Magic is committed to inclusiveness, fairness, and accessibility. We encourage all qualified candidates to apply.

Read more about us at: www.sms-magic.com