Senior Onboarding and Implementation Specialist (Salesforce Admin Certified)

Job Title:  Senior Onboarding and Implementation Specialist

Job Title: Product Onboarding and Implementation Specialist

Essential: We are actively seeking a dedicated and enthusiastic Product Onboarding and Implementation Specialist to join our growing Onboarding and Implementation team. The ideal candidate will possess practical experience and knowledge of Salesforce/Zoho/Any CRM platform, with a preference for Salesforce. Salesforce Admin certification and practical hands-on experience in designing scalable solutions using flows or declarative methods are required. This role presents an exciting opportunity for an experienced industry professional with strong core technical skills to contribute to a dedicated sales team.

Responsibilities:

• Assist in analyzing the requirements of prospects/customers and provide product knowledge support.
• Determine the ideal product/solution based on customer needs.
• Drive and manage the onboarding process with customers, articulating the company’s technology and product portfolio to both business and technical users.
• Provide technical consultancy to customers, identifying technical and business requirements, consulting with technical teams, and supporting business sales teams on proposal activities.

Desired:

• Excellent communication skills with experience working with clients across the globe (US, UK, Asia).
• Good to have Salesforce Admin certification.
• Experience working in product-based and startup companies, understanding SaaS-based startup culture.

Key Responsibilities:

• Develop solutions and deliver compelling proof of concept demonstrations.
• Ensure solutions align with client requirements and best practices.
• Manage the sales bid process by responding to RFI’s & RFP’s.
• Work closely with Sales to ensure successful closure of the sales process.
• Liaise with Product Managers to provide feedback from clients about product requirements.
• Keep abreast of market trends and product & competitor landscapes.

Key Result Areas:

• Successful Onboarding and Implementation within stipulated timelines.
• Positive feedback from customers.
• Adherence to processes to ensure necessary documents/artifacts are captured.
• Timely follow-ups with internal and external stakeholders to ensure work continuity.

What working at SMS Magic Offers?

At SMS Magic, people growth is parallel to company’s growth and our work culture supports our commitment to creating a world class CRM messaging company.  Our work culture is built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people and our clients. 

We offer a sense of balance, we want our people to be active, healthy, and happy, not just in their jobs but in their lives outside of work. Our competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, we do our best to make your time with us a rewarding learning experience that helps you grow as an individual.  

Plus, we offer

• The freedom and flexibility to handle your role in a way that’s right for you
• Gain exposure to a dynamic and growing global business environment
• Exposure to innovative and cutting-edge technology and tools 
• Scope to showcase one’s analytical capabilities and make high impact contributions to Business teams

Whenever you join, however long you stay, the exceptional SMS Magic experience lasts a lifetime. Recognized as industry leader, we continually strive to be a great place to work and with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the “World’s best Messaging Partner” a reality.

About SMS Magic: 
Founded over 10 years, we’ve become a trusted messaging leader for businesses around the world. We work with global customers across many industries including contact centers, financial services, higher education, retail, staffing, wellness and more. Our customers range from small and mid-size businesses to large global enterprises.

Our commitment to every customer is, “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition”. 

If you can confidently demonstrate that you meet the criteria mentioned above, please contact us as soon as possible.

SMS Magic is committed to inclusiveness, fairness, and accessibility. We encourage all qualified candidates to apply.

Read mode about us at: www.sms-magic.com