QA Manager
Location: Pune

Founded over 15 years ago, we are a trusted messaging leader for businesses around the globe. We work with customers from small, mid-size businesses to large global enterprises across industries including contact centers, financial services, higher education, retail, staffing, wellness, and more. Our commitment to every customer is: “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition.

Read more about us at: www.sms-magic.com
Company Overview: Watch here

Job Summary:

We are seeking a highly skilled and results-driven QA Manager with a solid background in Manual Testing, API Testing, Automation, and DevOps, along with exposure to Non-Functional Testing (Performance & Security). The ideal candidate has strong team management experience, excels under pressure, and can effectively lead QA efforts across multiple concurrent projects in a fast-paced environment.
 

Key Responsibilities:

• Strategize and drive the QA roadmap aligned with business goals and product delivery timelines.
• Lead a cross-functional QA team (manual, automation, DevOps, performance) and manage their day-to-day deliverables.
• Design, implement, and enforce standard QA processes, templates, and tools across teams to ensure high-quality software delivery.
• Own and manage all test phases: unit testing, integration testing, system testing, regression, UAT, and post-deployment validation.
• Collaborate with product, development, and support teams to analyze requirements, define acceptance criteria, and ensure testability.
• Conduct risk-based testing to prioritize critical areas during tight delivery windows.
• Drive automated testing initiatives (UI, API, regression) and ensure continuous improvement in test coverage.
• Partner with DevOps for CI/CD pipeline integration, infrastructure readiness, and shift-left testing.
• Manage performance benchmarking, load/stress testing, and security validations using industry tools and practices.
• Handle resource planning, hiring, mentoring, and performance reviews for the QA team.
  Prepare and present QA dashboards, test metrics, and release readiness reports to leadership.
• Ensure defect prevention through root cause analysis and retrospectives.

Required Qualifications:

• 11+ years of total QA experience, with 2+ years in a leadership or managerial role and 5+ experience in automation
• Strong experience with manual testing, API testing, and test automation frameworks (e.g., Selenium, Cypress).
• Hands-on exposure to DevOps tools and CI/CD environments.
• Experience in non-functional testing such as performance and basic security validations.
• Proven ability to lead teams and manage QA for multiple parallel projects.
• Excellent problem-solving, communication, and team collaboration skills.
• Comfortable working under pressure and meeting tight deadlines.

Preferred Qualifications:

• Experience in Agile/Scrum methodologies.
• ISTQB or other relevant certifications.
• Familiarity with cloud platforms like AWS or Azure.
• Basic scripting knowledge (Python, Bash, etc.) for automation and tool integration.